Cori Schauer

I wanted to bring my human-centered design skills to help solve real problems. I have found that throughout my experience in public service, co-creation and co-design are core to my work.

In 2016, I left Dropbox to do a year-long executive fellowship (the Fuse Fellowship) in the San Francisco Department of Public Health working on patient experience. During this time, I co-designed a safe-injection site exhibition in San Francisco's Tenderloin neighborhood to help demonstrate what harm reduction work is and such a site could work in San Francisco. We co-designed it with people who inject drugs and with care providers, and we built a full-scale example that opened to the public for a week. This allowed us to educate the public and clear up any misconceptions. 

Now, I am the Director of Customer Experience at DC Public Library where I am focused on culture change and bringing a customer-centered approach to how we make decisions and deliver services. In this role, I recently completed work to co-create a new purpose and core values for the DC Public Library. This will be the foundation of the culture work we will do to build a better organization and focus more closely on our customers.

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